Everything ships from one warehouse in Tempe, Arizona, to addresses in the United States. You pick the speed at checkout. This page is the full detail – costs, timings, what we do when something goes wrong, and where we cannot deliver.
What shipping costs
The full rate card
| Service | Your order | You pay |
|---|---|---|
| Standard – USPS | 1 or 2 items, under $100.00 | $5.00 |
| Standard – USPS | 3 items or more, any value | Free |
| Standard – USPS | $100.00 or more, any quantity | Free |
| Express – FedEx | Any order | $15.00 |
One shipping charge covers the whole order, however many items are in it. We do not charge per item and we do not add a handling fee, a packaging fee or a fuel surcharge.
Two ways to get standard shipping free
You only need to meet one of these. Whichever you hit first, the $5.00 drops to zero at checkout.
Three items at $20.99 each is $62.97 – under $100, but it is three items, so standard shipping is free. One item at $120 is a single unit, but it is over $100, so standard shipping is also free.
The progress bar in your bag tracks both routes at once and tells you which is closer – for example “add $79.01 more, or 2 more items”. When either one is met it switches to “free standard shipping unlocked”.
How long it takes
Two stages: the time we take to pack it, then the time the carrier takes to move it. The figures on every product page are these figures.
| Stage | Standard (USPS) | Express (FedEx) |
|---|---|---|
| Order confirmation | Immediate | Immediate |
| Handling – picked, checked, packed | 1 business day | 1 business day |
| In transit | 4 – 7 business days | 1 – 3 business days |
| Total, order to doorstep | 5 – 8 business days | 2 – 4 business days |
What counts as a business day
Monday to Friday, excluding US federal holidays. Weekends do not count for either stage. An order placed on Friday afternoon starts its handling clock on Monday morning, so a standard order placed Friday typically arrives the week after next rather than the following week.
They are what the carriers quote us and what we hit on the large majority of orders. They are not a guarantee. Severe weather and carrier backlogs during peak season can add days, and neither is something we control. If a parcel runs badly late, see If something goes wrong – we act on it rather than telling you to wait.
No import duty, no sales tax
Your order never crosses a border, so there is no customs step, no import duty and no broker fee. This store does not add sales tax either.
The price you see plus shipping is the price you pay. Nothing is added at the door and no invoice follows later.
Do not pay it. No BGalz parcel carries a charge due on delivery. Photograph the request and email support@bgalz.com – we will confirm in writing whether the parcel is ours.
Tracking your parcel
- You order A confirmation email arrives straight away with your order number. This is not a shipping notice – nothing has moved yet.
- We pack and hand it over Within 1 business day. A tracking number is emailed the moment the parcel is scanned out of the warehouse, usually the same afternoon it is packed.
- Tracking starts reporting Events can take up to 24 hours to appear after the first scan. A quiet tracking page in that window is normal and does not mean the parcel is lost.
- It arrives Standard 5 – 8 business days, express 2 – 4, counted from the day you ordered.
Where we cannot deliver
| Destination | Why |
|---|---|
| Outside the United States | We do not ship internationally yet. The checkout will not accept a non-US address. |
| PO boxes | We deliver to street addresses only. Please give one at checkout. |
| APO, FPO and DPO | Military addresses are not supported by our current carrier accounts. |
| Freight forwarders and reshippers | Orders to known forwarder addresses are cancelled and refunded in full. Once a parcel leaves the country again we cannot honour a return or a damage claim. |
If something goes wrong
Tracking has not moved for a week
Email us the order number. We open a trace with the carrier, which takes up to 5 business days to come back. If the parcel is confirmed lost we reship at our cost, or refund in full if the item is no longer available. You do not have to chase the carrier yourself.
The parcel arrived damaged
Photograph the outer box and the item before unpacking any further, then email the photos within 7 days of delivery. Damage in transit is our problem, not yours – we pay the return postage and either replace or refund.
Tracking says delivered but nothing arrived
Check with anyone else at the address and with immediate neighbours first – carriers do leave parcels next door. If it is still missing 48 hours after the “delivered” scan, email us and we open a carrier investigation.
You need to change the delivery address
Email us within the handling window – the first business day – and we can usually change it. Once the parcel is with the carrier the address is fixed, and we have to wait for delivery or return-to-sender before redirecting.
You want to cancel
Email us within the handling window and we cancel and refund in full. After that it has to be handled as a return – see the Return & Refund Policy.