Every BGalz order ships from one warehouse, on one carrier, to one country. That keeps this page short and the estimates honest.
Where your order comes from
All BGalz stock is held at our fulfilment warehouse in Kwai Chung, New Territories, Hong Kong SAR. There is no US warehouse. Our business office at 2333 E Southern Ave UNIT 1065, Tempe, AZ 85282, United States does not hold or dispatch stock.
Fulfilment is handled for us by a third-party logistics operator at that Hong Kong site – they pick and pack; we own the stock and are responsible for it. FedEx International carries every parcel.
Handling and transit times
| Stage | Time | What is happening |
|---|---|---|
| Order confirmation | Immediate | Payment authorised, confirmation email sent |
| Handling | 1 – 2 business days | Picked, quality-checked, packed, barcoded and handed to FedEx |
| Transit | 7 – 12 business days | Air freight, US customs clearance, domestic delivery |
| Total | 8 – 14 business days | From order to doorstep |
Business days are Monday to Friday and exclude US federal holidays and Hong Kong public holidays. An order placed on a Friday afternoon starts its handling clock on the following Monday.
These same figures appear on every product page and are the figures we file in our Merchant Center shipping settings. If the three ever disagree, this page is the one to trust and we would like to know about it.
Shipping cost
| Order value (merchandise) | Shipping |
|---|---|
| Under $79.00 | $6.95 flat rate |
| $79.00 and over | Free |
The threshold is measured on the merchandise subtotal, before duty and after any discount code. One flat rate covers the whole order however many items are in it.
US import duty – 10%, collected at checkout
Because your parcel enters the United States from Hong Kong, it is an import. US import duty of 10% of the merchandise subtotal is added as its own clearly-labelled line at checkout.
We pay that duty to customs on your behalf. FedEx will not ask you for money on delivery, and there is no separate broker invoice afterwards. If a courier ever does ask you to pay something on a BGalz parcel, do not pay it – photograph the request and email support@bgalz.com.
The duty line is calculated on merchandise only. Shipping is not duty-rated.
Tracking
A FedEx tracking number is emailed the moment the parcel is scanned out of the warehouse, which is usually the same afternoon it is packed. Tracking events can take 24 to 48 hours to start appearing once the parcel is airside – a quiet tracking page in that window is normal and does not mean the parcel is lost.
Where we do not deliver
- Outside the United States. We do not currently ship anywhere else, and the checkout will not accept a non-US address.
- PO boxes. FedEx cannot deliver to them. Please give a street address.
- APO, FPO and DPO addresses. These route through USPS, which our carrier does not hand over to.
- Freight forwarders and parcel-reshipping services. Orders to known forwarder addresses are cancelled and refunded in full, because we cannot honour a return or a damage claim once a parcel leaves the country again.
If something goes wrong
The tracking has not moved for a week
Email us the order number. We open a trace with FedEx, which takes up to 5 business days to come back. If the parcel is confirmed lost we reship at our cost, or refund in full if the item is no longer available.
The parcel arrived damaged
Photograph the outer box and the garment before doing anything else, then email the photos within 7 days of delivery. Damage in transit is our problem, not yours – we pay the return postage and either replace or refund.
The tracking says delivered but nothing arrived
Check with anyone else at the address and with immediate neighbours first, since FedEx sometimes leaves parcels next door. If it is still missing 48 hours after the “delivered” scan, email us and we will open a carrier investigation. We do not leave customers to argue with FedEx alone.
You need to change the delivery address
Email us within the handling window – the first 1 to 2 business days – and we can usually change it. Once the parcel is airside the address is fixed and we have to wait for delivery or return-to-sender.